Returns & Exchanges

At thatskyshop, we want you to be completely satisfied with your purchase. If your fashion items aren't the perfect fit, we offer a 30-day window for returns and exchanges on all unworn merchandise.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached to ensure the product remains in resellable condition.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided by our portal to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.