Frequently Asked Questions
Everything you need to know about your thatskyshop experience.
How long will it take to receive my order?
Standard shipping typically takes 7-14 business days. Please note that pre-order items have specific shipping timelines listed on their individual product pages.
What is your return policy for apparel and accessories?
We accept returns on unworn and unwashed items within 30 days of delivery. All original tags must be attached, and items must be in their original packaging.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our chart for the best fit.